Frequently Asked Questions
Everything you need to know about your custom kicks.
How long does it take to receive my custom sneakers?
Since each pair is hand-painted or custom-assembled to order, please allow 2-3 weeks for production plus shipping time.
What kind of paint and materials do you use?
We use professional-grade leather paints and finishers that are waterproof, scratch-resistant, and designed to last as long as the shoes themselves.
Can I return or exchange my custom order?
Because each pair is uniquely made for you, we cannot accept returns or exchanges. We recommend double-checking your size before placing an order.
Are the sneakers authentic?
Absolutely. We only source 100% authentic sneakers directly from authorized retailers like Nike, Adidas, and New Balance.
How should I clean my custom sneakers?
We recommend hand-washing with a soft cloth and mild soap. Avoid machine washing or harsh chemicals to preserve the custom artwork.
Do you ship internationally?
Yes, we ship our custom creations worldwide. Shipping costs and delivery times vary depending on your location and local customs processing.